Frequently Asked Questions

No. AICommentReply operates strictly through official Meta Graph API endpoints. We do not use unauthorized scraping, browser automation, or unofficial scripts. Your account remains fully compliant with Meta policies.

All token communication uses official Meta Developer App credentials with encrypted tokens, preserving your Facebook Page and Instagram Account trust score.

Yes. Our webhooks detect and respond to comments on organic feed posts, Reels, and active paid Meta ad campaigns.

When you run ads inside Meta Ads Manager, newly created ad post creatives automatically subscribe to our webhook stream, capturing comments from prospective shoppers the instant they post.

You will receive an automated alert when you reach 80% and 100% of your quota. You can purchase additional reply packs in your dashboard or let the system pause automatically until the next billing cycle.

Additional reply packs are £10 per 500 on Starter, £8 per 500 on Growth, and £5 per 500 on Scale. You will never encounter hidden unexpected fees.

Yes. You can paste your FAQs, store policies, or website links directly into your dashboard. The AI only responds using the information you supply.

Under Dashboard > AI Settings, you can update your knowledge base anytime. Changes take effect in real time for all subsequent incoming comments.

You can cancel your subscription inside your billing settings at any time with a single click. There are no long term contracts or cancellation fees.

Upon cancellation, your account remains active for the remainder of your billing cycle and will never be charged again.

No. Each subscription billing cycle provides a fresh monthly allocation of AI replies (50 for Free, 1,000 for Starter, 4,000 for Growth, 15,000 for Scale). Unused monthly reply quotas expire at the end of each billing cycle and do not carry over to subsequent months.

When a customer posts a public comment, Meta allows approved apps to send a one-time direct message in response to that comment. AICommentReply uses this official endpoint to slide a direct checkout URL or discount code straight into the customer's DM inbox while replying publicly to keep engagement visible.

You can disconnect any social channel in 1 click under Dashboard > Channels. We also provide step-by-step instructions at our Meta Data Deletion Instructions page and fully support the official Meta Data Deletion callback standard.