Terms of Service
Effective Date: January 1, 2026 • Last Revised: September 23, 2026 • Version 2.4
These Terms govern your commercial subscription to AICommentReply. You agree to use the service in full compliance with Meta Developer Policies and channel guidelines (no spam, no deceptive automation). We offer a Free Plan (50 replies/mo with branding) as well as commercial paid tiers (Starter, Growth, Scale) that can be canceled with one click in your billing dashboard at any time.
1. Agreement to Terms & Corporate Information
These Terms of Service ("Terms") constitute a legally binding agreement between you (the "Merchant", "Customer", or "User") and KINDLY TECH LTD (trading as AICommentReply) ("Company", "we", "us", or "our"), a licensed private limited company registered in England and Wales (United Kingdom) under Company Number 16459346, with corporate headquarters at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UK.
By registering an account, connecting social accounts, or using any part of the AICommentReply website, software, or APIs ("the Service"), you agree to be bound by these Terms and our Privacy Policy. If you are entering into these Terms on behalf of an enterprise, company, or legal entity, you represent and warrant that you possess the authority to bind such entity.
2. Account Registration & Social Channel Ownership
To use AICommentReply, you must register for an account and provide accurate, current, and complete business information.
- Account Security: You are responsible for safeguarding your login credentials and for all activities that occur under your account.
- Channel Authorization: When connecting a Facebook Page, Instagram Professional Account, or WhatsApp Business Account via OAuth, you warrant that you are the verified administrative owner or authorized agent possessing all necessary rights to manage comments, direct messages, and brand communications for that asset.
- Credential Revocation: You may disconnect any connected social channel at any time from your dashboard, which immediately triggers the deletion of encrypted OAuth access tokens from our database.
3. Meta & WhatsApp Platform Compliance & Anti-Spam Policy
AICommentReply operates strictly over official Meta Graph APIs and the official WhatsApp Business Cloud API. Your use of our platform is subject to strict adherence to all applicable third-party platform rules:
- Sending unsolicited bulk commercial messages (spam).
- Cold messaging users who have not opted in.
- Publishing deceptive, fraudulent, or malicious links.
- Harassing, defamatory, or hateful automated responses.
- Circumventing Meta rate limits or automated security barriers.
AICommentReply operates exclusively via the official WhatsApp Business Cloud API provided by Meta. We do not provide, support, or employ unofficial browser extensions, web scrapers, or modified clients. Merchants must connect their own verified WhatsApp Business Account (WABA) or approved phone number ID. Our automation is restricted strictly to customer-initiated inbound service conversations and explicit opt-in transactional notifications in full compliance with the WhatsApp Business Messaging Policy. Sending unsolicited marketing blasts or buying third-party phone lists is strictly prohibited and results in immediate, permanent account termination without refund.
4. Generative AI Automation & Merchant Responsibility
AICommentReply provides automated response generation powered by enterprise Artificial Intelligence models (including OpenAI API infrastructure). You acknowledge and agree to the following operational terms:
- Knowledge Base Accuracy: The AI generates replies grounded in the business knowledge base, tone settings, and custom keyword rules configured by you. You are solely responsible for verifying the accuracy of product pricing, refund policies, and promotional codes provided to the AI Assistant.
- AI Output Nature: While our sentiment analysis and spam filters strive for 100% accuracy, automated AI text output may occasionally contain unexpected phrasing. You are provided with the ability to pause, adjust, or toggle AI automation rules at any time.
- No Model Training: Pursuant to our commercial subprocessor agreement, your customer conversations and knowledge base data are never used to train or refine public AI foundational models.
5. Plans, Subscriptions, Cancellation & Customer Refund Policy
Free Plan: Our Free Plan includes 50 AI replies per month on 1 Instagram account forever. Replies generated under the Free Plan include a "⚡ Powered by AICommentReply" branding watermark. Users may upgrade to paid tiers anytime to remove branding and access higher quotas and additional channels.
Paid Subscriptions & Renewals: Paid subscriptions (Starter £19/mo, Growth £39/mo, Scale £79/mo) remove all platform branding and unlock multi-channel integrations. Subscriptions renew automatically each month at the agreed rate unless canceled prior to the renewal date.
Payment Methods: Subscription payments are processed securely through certified PCI-DSS compliant gateways (Stripe and PayPal). We do not store raw credit card numbers on our servers.
1-Click Self-Service Cancellation: You may cancel your subscription at any time by navigating to Dashboard > Billing > Manage Subscription. Upon cancellation, your account remains fully active until the end of your prepaid billing cycle, after which no further charges will occur. There are zero cancellation fees.
14-Day Statutory Cancellation Right & 30-Day Guarantee: In accordance with UK Consumer Contracts Regulations 2013, consumers have a statutory right to cancel within 14 days of purchase for a full refund. Furthermore, we offer a voluntary 30-day money-back satisfaction guarantee for first-time subscribers who encounter technical onboarding issues. To request a refund, email [email protected]. Approved refunds are processed via Stripe within 24 hours and post to the customer's original card within 5–10 business days. For our complete policy, please view our dedicated Refund & Cancellation Policy.
6. Intellectual Property & Customer Data Ownership
Your Data: You retain exclusive ownership of all content, brand assets, knowledge base documents, customer leads, and social account credentials uploaded to or generated by your account. We claim no ownership over your brand intellectual property.
Our Platform: KINDLY TECH LTD retains all right, title, and interest in and to the AICommentReply platform, including its software architecture, AI prompt engineering frameworks, user interfaces, documentation, and trademarks. You are granted a non-exclusive, non-transferable, revocable license to access and use the platform solely for your business operations.
7. Limitation of Liability & Disclaimers
To the maximum extent permitted by applicable English law:
- The Service is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied.
- AICommentReply shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, sales, goodwill, or data arising out of social platform API downtime, Meta algorithm updates, or automated AI Assistant responses.
- Our aggregate liability arising out of or related to these Terms shall not exceed the total fees paid by you to AICommentReply in the twelve (12) months preceding the event giving rise to liability.
8. Governing Law & Jurisdiction
These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.
9. Modifications & Legal Inquiries
We may update these Terms from time to time. Material updates will be communicated via your registered email or dashboard announcement. Continued use of the Service after modifications take effect constitutes acceptance of the revised Terms.