Refund & Cancellation Policy

1. Forever-Free Plan (50 Replies / Month)

AICommentReply offers a permanent Free Plan providing 50 AI-generated replies per month on 1 connected social channel with no credit card required. Free tier replies include our ⚡ Powered by AICommentReply watermark. This allows prospective businesses to test our AI comment replies, spam filtering, and integrations in a real-world environment completely risk-free before upgrading to a paid plan.

• No Upfront Payment: Free Plan users are never charged and no billing details are collected.
• Seamless Upgrades: When your business needs higher reply volumes (1,000+), multi-channel support, and unbranded replies, you can upgrade directly to our paid subscription tiers (Starter, Growth, Scale).

2. 14-Day Statutory Cancellation Rights (UK & EU Consumers)

Pursuant to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 in the United Kingdom and equivalent European Union Consumer Rights Directives:

Consumers have the right to cancel a digital service contract within 14 calendar days of entering into the contract (the "Cooling-Off Period") without stating any reason.

To exercise this statutory right, simply notify our billing department by emailing [email protected] with your account email address. We will issue a 100% full refund within 5–10 business days back to your original payment method.

3. 30-Day Money-Back Satisfaction Guarantee

Beyond your statutory rights, we offer a voluntary 30-Day Money-Back Guarantee for all first-time paying subscribers:

• If you encounter technical issues connecting your channels, or if the AI replies do not meet your business expectations within the first 30 days of your initial payment, simply contact us.
• We will first offer dedicated technical onboarding assistance. If you are still unsatisfied, we will promptly refund your subscription charge in full.

4. Easy Self-Service Cancellation

We believe in complete freedom of choice. You can cancel your subscription at any time with one click without needing to speak to a representative:

1. Log into your account at https://aicommentreply.com.
2. Navigate to Dashboard > Billing > Manage Subscription.
3. Click Cancel Subscription inside the secure Stripe Billing Portal.

Post-Cancellation Access: When you cancel, your account remains active with full premium features until the end of your current prepaid billing period. You will never be billed again, and no hidden cancellation fees will ever be applied.

5. Refund Processing & Timelines

All refunds are issued through our certified payment processor (Stripe) directly back to the original payment instrument used at checkout (Visa, Mastercard, American Express, Apple Pay, Google Pay, or PayPal).

6. Official Meta & WhatsApp API Compliance Notice

To ensure full transparency and compliance with Stripe's underwriting and anti-spam standards:

• Official APIs Exclusively: AICommentReply interacts with Instagram, Facebook, and WhatsApp exclusively via official Meta Graph APIs and the official WhatsApp Business Cloud API. We never engage in web scraping, unauthorized browser extension tools, or unofficial reverse-engineered protocols.
• Customer Account Ownership: Users must connect their own verified Facebook Page, Instagram Professional Account, or official WhatsApp Business Account (WABA).
• Zero-Spam Enforcement: Our platform is designed strictly for answering customer inquiries, moderating spam/toxic links, and fulfilling customer-initiated inbound requests. We strictly forbid cold outbound spam, unconsented blast messaging, or scraping contact details. Accounts engaged in spam will be terminated immediately.