Enterprise Social Selling & Moderation Technology
AICommentReply is an enterprise social commerce automation platform engineered for Shopify, WooCommerce, and high-growth brands. It deploys sub-5-second comment replies, automated private DM checkout links, and 24/7 spam shields across Meta Instagram, Facebook, TikTok, and WhatsApp with 100% Graph API compliance.
Feature 1: Intelligent Product & Shipping Matching — How Does It Work?
AI accurately answers questions regarding sizes, pricing, delivery times, and inventory with context-aware responses.
Instead of generic template canned responses, our semantic engine understands nuanced buyer intent. Whether a shopper asks "Will this fit a UK 12?", "Do you ship to Manchester tomorrow?", or "What is the return window?", the model parses your knowledge base and generates an accurate, natural answer in seconds.
- Zero Hallucinations: Responds exclusively using your confirmed store policies.
- Multi-Variant Sizing: Accurately recommends sizes across UK, US, and EU formats.
- Free Shipping Thresholds: Highlights perks like "Free UK delivery over £30".
Can I return this if it doesn't fit my daughter? Need to know before ordering for her birthday!
Hey Sophie! ✨ Absolutely! We offer free 30-day returns on all unworn items. If the size isn't 100% perfect, we'll swap it or issue a full refund hassle-free! 🎁
Shoppers browsing Instagram ads decide within 60 seconds. Our sub-5-second SLA ensures they get their question answered before exiting their feed.
Feature 2: Paid Ad Comment Protection — How Does It Preserve Your ROAS?
Maximize your ROAS. Turn comments on Meta ad creatives into instant sales opportunities before shoppers scroll away.
When you scale ad spend to £1,000s per day, comments multiply exponentially. If comments sit unanswered over the weekend or after hours, your Cost Per Acquisition rises drastically. AICommentReply listens directly to ad post ID webhooks and engages shoppers immediately.
Feature 3: Automated Spam & Competitor Shield — How Does It Hide Malicious Links?
Automatically hide toxic comments, spam links, and competitor self-promotions before potential customers see them.
High-traffic ads attract drop-shipping spam, scam crypto links, and competitor accounts trying to steal your customers. The Spam Shield inspects sentiment and link presence in milliseconds, instantly setting is_hidden: true on the Meta Graph API.
"Found cheaper on rivalshop.com! Don't buy here"
"Check out our bio for 500 free crypto coins guys"
"Is this available in size Medium with delivery to Edinburgh?"
"I love this jacket! Where can I buy before it sells out?"
"Hey Sophie! ✨ Here is your private VIP checkout link with code INSTA10 (10% off) automatically applied: checkout.luxerobe.com/jacket"
Feature 4: Private DM Checkout Delivery — How Does It Turn Comments into Sales?
Reply to public comments while simultaneously sliding a direct purchase or discount link into the customer's private inbox.
Public comments build social proof, but private DMs build transactions. Our Meta-approved integration uses the instagram_manage_messages permission to deliver private shopping links right where shoppers pay attention.
Feature 5: Brand Tone Customization — How Do You Customize AI Voice and Persona?
Control how your AI Assistant speaks. Choose friendly, professional, casual, or supply custom system prompt guidelines.
Every brand has a distinct personality. A streetwear brand shouldn't sound like a corporate bank. Choose from presets or input exact guidelines like "Always use emojis, address buyers as 'babe', and keep replies under 25 words".
Feature 6: Multi-Account Management — How Does It Work for Agencies and Multiple Brands?
Run multiple Instagram accounts and Facebook pages under a single centralized dashboard.
Manage all your client brands or sister stores from one login. Assign custom reply knowledge bases, different tone settings, and individual banned keyword lists per connected channel.
Full Feature Capability Matrix
Compare tiers and capabilities engineered for every stage of your business growth.
| Feature | Starter (£19) | Growth (£39) | Scale (£79) |
|---|---|---|---|
| Monthly AI Replies | 500 | 2,000 | 15,000 |
| Connected Social Accounts | 1 IG & 1 FB | 3 IG & 3 FB | 10 IG & 10 FB |
| Meta Ad Comment Monitoring | ✓ Included | ✓ Included | ✓ Included |
| Spam & Competitor Shield | Basic | ✓ Real-Time | ✓ Real-Time |
| Private DM Checkout Delivery | — | ✓ Included | ✓ Included |
| Product Catalog Training | Up to 20 products | Unlimited | Unlimited |
| Multi-Language AI Responses | — | — | ✓ Included |
| Processing Queue Priority | Standard | Priority Queue | Dedicated Queue |
| Additional Reply Packs | £10 per 500 | £8 per 500 | £5 per 500 |